Elements and Performance Criteria
- Manage own work performance.
- Personal qualities appropriate to the NatHERS assessment environment are identified, evaluated and demonstrated.
- Effective communication strategies are employed to establish rapport with clients, determine client needs, give accurate advice to clients, and provide follow-up services.
- Stable work performance is consistently maintained in a range of work situations.
- Difficult workplace situations are recognised; addressed promptly, safely and sensitively; and concluded positively.
- Personal presentation requirements are established and met.
- Situations in which specialist advice is required are identified and sources of specialist advice on NatHERS software, protocols and assessment are determined.